madebyvaleri
Last updated: 26.06.2026
1. General Information
These Terms & Conditions apply to all purchases made in the online store madebyvaleri.
Seller:
Valeriia Tulchinskaia (trading as “madebyvaleri”)
Business ID (Y-tunnus): 3635216-3
Email: madebyvalery@outlook.com
2. Products
Products sold in the store may vary in size, material, and production type.
Some products may differ slightly from images shown due to their handmade nature or production variations.
Custom-made products may be introduced in the future and will be subject to separate terms where applicable.
3. Ordering
By placing an order, the customer confirms that:
- They are legally capable of entering into a contract
- All provided information is accurate
- They accept these Terms & Conditions
An order becomes binding once it has been confirmed by the store.
4. Processing Time
Orders are processed within 2–6 business days before shipment.
Processing times may vary during busy periods or holidays. Customers will be informed of significant delays via email.
5. Delivery Areas
We currently ship to:
- Finland
- Denmark
- Sweden
- Netherlands
- Germany
6. Delivery Methods and Time
Orders are shipped via Shipit Oy and its logistics partners.
Estimated delivery time after dispatch:
- Finland: 2–6 business days
- Other EU countries: 3–10 business days (depending on carrier)
Delivery times are estimates and may vary depending on the shipping provider.
We are not responsible for delays caused by postal or courier services.
7. Shipping Costs
Shipping costs are determined in accordance with the current pricing of Shipit Oy. The final shipping fee depends on the destination country, parcel size, weight, and the selected shipping service.
The applicable shipping cost is shown to the customer before the order is confirmed. We do not offer free shipping unless otherwise stated.
8. Payment Methods
Payments are processed securely via:
Stripe
We do not store or have access to full payment card details.
9. Order Cancellation
Orders can be cancelled before they are shipped by contacting customer support at:
[your email address]
Once an order has been shipped, cancellation is no longer possible, and the return policy applies.
10. Returns and Right of Withdrawal
Customers have the right to return products within 14 days of receiving the order, in accordance with EU consumer protection laws.
Return conditions and refund procedures are described in the Return & Refund Policy.
11. Damaged or Lost Shipments
If a product is damaged or lost during delivery, customers must contact us as soon as possible at:
madebyvalery@outlook.com
We will investigate the issue together with the shipping provider (Shipit Oy and its partners).
12. Liability
We are not responsible for:
- Delays caused by shipping companies
- Incorrect delivery information provided by the customer
- Indirect damages or losses resulting from the use of products
13. Personal Data
Personal data is processed in accordance with our Privacy Policy, in compliance with GDPR.
14. Changes to Terms
We reserve the right to update these Terms & Conditions at any time. The updated version will always be available in the online store.